Requests from the customer account
Customers start a return from their account, on the order page, and guests with the order reference and their e-mail address. They pick the items and quantities, choose a reason and add photos.
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PrestaShop 1.7.4–1.7.8, 8.0–8.2, 9.0–9.2 compatible
Returns management from request to refund
Every return is one case next to its order: its status, the items received, the amount refunded and every message are in one place.
€19.99excl. VAT
Price excluding VAT. Buyers in the EU pay 21% VAT on top, except businesses outside Romania with a VAT number valid in VIES.
One-time fee • 12 months of updates and support
- Guest returns too
- Credit slip or voucher
- Back into stock
What it does
Set your rules once, then each case moves on by itself.
Your return rules, checked
You set the return window in days, whether it counts from the order or from delivery, which order statuses allow a return, and which products or categories cannot be returned. Requests wait for your approval or are approved automatically.
Status, e-mail and messages
Each case moves from request through approval, shipping and receipt to closing. The customer gets an e-mail at every step in their own language, and the messages between you and the customer stay on the case page.
A return label for the customer
On approval the customer gets a sheet with your return address, a label you upload, or the label of the shipping module when it provides one. The tracking number of the parcel is saved on the case.
Receiving and restocking
When the parcel arrives you record what came back, piece by piece, and the received pieces go back into stock. If no parcel arrives, the module sends a reminder and cancels the request after the time you set.
Refund, exchange or voucher
A refund creates a credit slip for the received pieces, with the shipping cost and a deduction if you choose. With a voucher the customer gets a voucher code, optionally with a bonus percentage; an exchange closes without an amount.
The actual interface
This is the module from the inside
Good to know
What do you need?
No outside account. Install the module the usual way, enter your return address, and every other setting starts with a default value. For reminders and automatic cancelling, add the address the module gives you to the cron of your hosting.
- Compatibility: PrestaShop 1.7.4 – 9.x.
- Who can request: registered customers from their account, guests with the order reference and e-mail address; guest requests can be turned off.
- Resolution: refund, exchange or voucher; the shop decides which ones it offers.
- Label: a sheet with the return address, your own uploaded file, or the label of the shipping module when it provides one.
- Language: the pages and e-mails are in the customer's language; each e-mail can get its own paragraph per status and language.
- Multistore: each shop can have its own rules, return address and reasons.
Why it is good for you
What you get
Technical details
Compatibility and version
- Compatibility
- PrestaShop 1.7.4–1.7.8, 8.0–8.2, 9.0–9.2
- Version
- 1.0.1
Versions
What changed in each version?
- E-mails go out in the customer's language from any admin
- The average handling time follows the number format of the admin language
- Return requests from the customer account and as a guest
- Reason, condition and photos per item
- Refund, exchange or voucher
- Approval, receipt and restocking
- Messages and e-mails at every state change
- Return period and exclusions
PrestaHU reviews on Google
-
tomica blagojević 11 months ago
I bought a PrestaShop module from PrestaHU and I’m very satisfied. The module works perfectly, and the owner Levente quickly resolved all my questions with great support. Highly recommended!
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Ivonig Corfmat 2 years ago
Levente/presta.hu has been very helpful and quick to reply to any question or issue we may have had in order to install and configure the plugins.
We got 2 plugins from presta.hu and both are doing their tasks just fine. -
Marcos Ametller 1 year ago
The module with SimplePay worked and was a lower price than the recommended by OTP. And the service from Levente has been spotless. I recommend
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András Bajomi 2 years ago
Levente is a real Prestashop guru, with all the skills & knowledge to solve our PS issues quickly and efficiently.
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Wiki W 3 years ago
Great modules for Prestashop and excellent support from Levi!
All recommendations for this developer!
Frequently asked questions
What people ask before buying
Which PrestaShop versions does it work on?
PrestaShop 1.7.4 to 9.x, with one shop or several.
Can guest customers request a return?
Yes. Guests find their order with the order reference and the e-mail address used at checkout, and request the return on the same form. You can turn this off in the settings.
How does the module decide whether an order can be returned?
From the return window you set, its start date (the order or the delivery date), the order statuses you select, and the excluded products and categories. Pieces already returned cannot be returned again.
How does the parcel get back to the shop?
On approval the customer gets a sheet with your return address, a label you upload, or the label of the shipping module when it provides one. After shipping, the tracking number is saved on the case.
How does the customer get the money back?
A credit slip is created for the received pieces, with the shipping cost and a deduction if you choose. If they asked for a voucher, the code arrives by e-mail with the bonus and validity you set.
Do the returned pieces go back into stock?
Yes, when restocking is on: the pieces recorded as received go back into stock.
How is the module activated, and what about multistore?
After purchase, activate the module with the licence key shown in your PrestaHU account. In a multistore setup each shop can use its own rules, return address and reasons.
Help
Where to get help
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